Water Department

Vision: To Deliver state of the art water held as a model of excellence

Department Mission: The mission of the Water Department is to provide high-quality, cost-effective, and sustainable water utilities most efficiently to consistently service our valuable customers.

Goals:

• Meet 100% of our customers' water supply needs with the highest quality and cost-effective water that we can provide
• Operate sustainably with high regard to protecting and improving the environment
• Achieve a consistently high level of customer satisfaction 
• Conduct all department activity in a fiscally responsible manner
• Acquire, maintain, protect & secure the city's property, database, plant & equipment assets 

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  Utility bills are due on the 10th of each month; pay by this date or you will receive a late fee. The water cut-offs begin on the 21st of each month.

Utility Billing Request Form

We appreciate the frustration many are having with utility bills lately, and are working to make things better. 

To best help us serve you, we’ve created this online utility billing request form. Using this will ensure your issue is routed to the right person who can resolve it, and also help us better understand the kinds of problems we are seeing. 

Several factors are at play right now, which are contributing to these issues. 

First, we’ve recently moved to a new accounting/billing system. Second, we’ve recently adopted a new rate schedule. And third, we’ve been replacing all the water meters in town with digital meters (which are supposed to integrate with our accounting/billing system). On top of this, we have a new utility clerk.

Our new system, when finally up and running, should be much more accurate, automated (less human error), and easier to get information and make payments for everyone. 

As we move to this new way, we’re discovering and having to resolve a large number of errors that were input into the old system, including wrong meter sizes and rates, etc. As we fix these, it may reflect on your bill. 

If your old meter was faulty (quite a few were, which is why we’re upgrading), you have been likely under-billed for your actual water usage for a long time. The new meters will fix this, which will translate to your bills being higher as they accurately reflect your actual water usage.

These are just some of the issues we’re seeing during this transition time. We appreciate your patience. We have a small staff, using new systems. 

If you have issues or complaints about your utility bill, please use the link below to access the online form to report them to us. 
https://forms.gle/9icKrnatp2mZgu3b7

Water Conservation Tips